tag:blogger.com,1999:blog-31431140511068024482024-02-07T00:36:32.133-08:00Front Office***KOL@eHardiniAnonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.comBlogger22125tag:blogger.com,1999:blog-3143114051106802448.post-38898863697391771112013-10-21T21:46:00.000-07:002013-10-21T21:49:11.976-07:00Tugas Kuliah Online_DIVPetunjuk pengerjaan tugas individu.<br />
a. Waktu pengumpulan tugas sampai dengan hari Jum'at(25 Okt 2013)<br />
b. Tugas dikumpulkan via email ke hardini9810@yahoo.com, jika ada pertanyaan tentang materi dan tugas dapat sms ke 081519677755.<br />
<br />
Tugas individu.<br />
<br />
1. Jelaskan prosedur penanganan tamu pindah kamar.<br />
2. Jelaskan pengertian incognito dan prosedurnya.<br />
3. Jelaskan tehnik menjual kamar yang dilakukan oleh reception<br />
4. Jelaskan perbedaan antara master bill dan extra bill<br />
5. Sebutkan 8(delapan) informasi tamu yang dibutuhkan oleh reception pada saat penanganan pendaftaran tamu.<br />
<br />
<br />Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-91373236904564848922013-10-21T20:44:00.003-07:002013-10-21T21:49:53.234-07:00Kuliah Online FO Operasional_DIV_Hari Selasa 22 Oktober 2013<div class="MsoBodyTextIndent" style="line-height: 150%; margin-left: 0cm; text-align: center; text-indent: 36pt;">
<span style="font-family: Times New Roman, serif;"><b><br /></b></span>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: center;">
<b><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">A. TEHNIK MENJUAL KAMAR<o:p></o:p></span></b></div>
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<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">a. Pendekatan (Approach).</span></div>
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<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">b. Penjelasan dan
penetapan harga kamar</span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: IN; mso-bidi-font-weight: bold;"> </span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">(Presentation & pricing).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">c. Mengatasi tamu yang
merasa keberatan</span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: IN; mso-bidi-font-weight: bold;"> </span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">(Handling
objection)</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">d. Menutup penjualan</span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: IN; mso-bidi-font-weight: bold;"> </span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">(Closing the sale).<o:p></o:p></span></div>
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<b style="font-family: 'Times New Roman', serif; line-height: 150%; text-indent: 36pt;">B. PELAYANAN SELAMA TAMU MENGINAP DI HOTEL</b></div>
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<br /></div>
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<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">a.<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Incognito; tamu yang menginap di hotel
sesuai dengan permintaannya keberadaan di hotel tidak ingin diketahui oleh
orang lain atau dirahasiakan. Jika ada tamu yang mencarinya maka seluruh
karyawan hotel akan mengatakan bahwa tamu tersebut tidak menginap di hotel,
untuk menandakan bahwa tamu incognito ada beberapa cara yaitu dengan memberi
tanda (*) atau (XXX) di depan nama tamu.<o:p></o:p></span></div>
<div class="MsoBodyTextIndent" style="line-height: 150%; margin-left: 36.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">b.<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Privacy/do not disturb; tamu yang
menginap di hotel sesuai dengan permintaanya dan dengan alasan tertentu tidak
ingin seseorang mengganngu dirinya, hal ini berlaku untuk staf hotel atau tamu
lain yang mencarinya.<o:p></o:p></span></div>
<div class="MsoBodyTextIndent" style="line-height: 150%; margin-left: 36.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">c.<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Cash basis; tamu yang menginap di hotel
dengan deposit terbatas sehingga tidak bisa menjamin atas transaksi dan
penggunaan fasilitas yang digunakan oleh sebab itu setiap transaksi yang
dilakukannya harus dibayar secara tunai.<o:p></o:p></span></div>
<div class="MsoBodyTextIndent" style="line-height: 150%; margin-left: 36.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">d.<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Room & rate change; tamu yang
menginap di hotel karena alasan tertentu harus atau ingin pindah kamar,
prosedur yang dilakukan oleh FDA yaitu; menanyakan alasan, mencari kamar
pengganti yang sesuai dengan permintaan tamu, melapor kepada bagian lain yang
terkait dengan perpindahan ini (HK, engineering), mengisi formulir change of
room or rate serta memberikan kunci kamar yang baru.<o:p></o:p></span></div>
<div class="MsoBodyTextIndent" style="line-height: 150%; margin-left: 36.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">e.<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Double lock room; kamar tamu dengan
alasan tertentu dikunci dengan menggunakan kode khusus oleh Manager, alasan
double lock room yaitu tamu sleep out, tamu mempunyai masalah dengan
pembayaran.<o:p></o:p></span><br />
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: center;">
<b>C. LAPORAN DAN CATATAN DI RECEPTION</b></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
a. Today expected arrival list</div>
<div style="text-align: justify;">
b. Today arrival list</div>
<div style="text-align: justify;">
c. Guest in house list</div>
<div style="text-align: justify;">
d. Today expected departure list(due out)</div>
<div style="text-align: justify;">
e. Today departure list</div>
<div style="text-align: justify;">
f. Daily VIP list</div>
<div style="text-align: justify;">
g.Incident report<br />
<br />
<div style="text-align: center;">
<b>D. JENIS REKENING TAMU</b></div>
<div style="text-align: justify;">
a. Individual bill</div>
<div style="text-align: justify;">
b. Master bill</div>
<div style="text-align: justify;">
c. Extra bill</div>
<div style="text-align: justify;">
d. Seperate bill</div>
<div style="text-align: justify;">
<b><br /></b></div>
<br /></div>
</div>
Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-84697227806861242162013-07-01T05:19:00.000-07:002013-07-03T16:49:22.267-07:00Tugas Kuliah Online FO II DIVTugas individu<br />
a. Hitunglah:<br />
a) Percentage occupancy<br />
b) Percentage of double occupancy<br />
c) Net average room rate in Rp<br />
d) Net average guest rate in Rp<br />
dari data hotel WFV yang mempunyai seluruh kamarnya adalah 563 namun ada dua kamar tidak bisa dijual karena sedang rusak dan satu kamar yang dihuni oleh GM. Kamar yang terjual sebanyak 441 yang diisi sebanyak 678 orang. Pendapatan kotor yang diperoleh dari pendapatan kamar adalah US$ 124.210. Bookeeping rate Rp. 10.030<br />
<br />
<br />
<div style="text-align: center;">
Tugas dikumpulkan paling lambat hari Kamis/04 Juli 2013 ke hardini9810@yahoo.com atau diniidris9810@gmail.com<br />
<div>
<br /></div>
</div>
Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-84441458674792167852013-03-20T17:47:00.002-07:002013-03-20T17:48:58.077-07:00Tugas Kuliah Online DI_PVB_21 Maret 2013Tugas individu<br />
a. Hitunglah:<br />
a) Prosentase tingkat hunian kamar satu orang<br />
b) Prosentase tingkat hunian kamar dua orang<br />
c) Rata-rata pendapatan perkamar dalam rupiah<br />
d) Rata-rata harga perorang dalam rupiah<br />
dari data hotel WFV yang mempunyai seluruh kamarnya adalah 353 namun ada dua kamar tidak bisa dijual karena sedang rusak. Kamar yang terjual sebanyak 241 yang diisi sebanyak 335 orang. Pendapatan yang diperoleh dari pendapatan kamar adalah US$ 34.210. Bookeeping rate Rp. 9.100<br />
<br />
<br />
<div style="text-align: center;">
Tugas dikumpulkan paling lambat hari Sabtu/23 Maret 2013.</div>
<br />Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com6tag:blogger.com,1999:blog-3143114051106802448.post-85786306116110928532013-03-20T17:36:00.003-07:002013-07-01T05:21:05.617-07:00Kuliah Online DI-PVB_21 Maret 2013<br />
<div align="center" class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 14.0pt; line-height: 150%;">Front
Office Report</span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: center;">
<b><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<b><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">A. Laporan &
Catatan di Front Office.<o:p></o:p></span></b></div>
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<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">Pelaporan<b> </b>m</span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">erupakan
salah satu kegiatan manajemen di kantor depan hotel, yaitu fungsi pengawasan,
pelaporan ini adalah mencatat/ mendata kegiatan dan menyebarluaskan informasi
tentang kegiatan /peristiwa yang telah dilakukan maupun yang akan dilakukan.
Laporan yang dibuat oleh KDH akan disebarluaskan kebagian lain. Agar laporan
ini dapat dengan mudah dibaca dan dimengerti maka format-format yang digunakan
sesuai dengan kebutuhan hotel. Laporan yang dibuat oleh Front Office adalah
merupakan pertanggungjawaban serta merupakan kegiatan koordinasi pelayanan
terhadap departemen lain. Adapun kegunaan pelaporan ini adalah sebagai dasar
manajemen untuk membuat kebijakan yang akan datang.<o:p></o:p></span></div>
<div class="MsoBodyText2" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 14.2pt; margin-right: 0cm; margin-top: 0cm; text-indent: 21.8pt;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Departemen atau bagian yang memerlukan laporan dari
Front Office yaitu: General Manager, Excecutive Assistant Manager, Rooms Division
Manager, FOM, FB Manager, Sales & Marketing Manager, Accounting Manager,
Excecutive Housekeeper, Laundry Manager, Chief Engineering, Chief Security,
Executive Chef, Reception, Reservation,
Telephone Operator, Information, GRO,
Concierge, Front Office Cashier, Security.<o:p></o:p></span></div>
<div class="MsoBodyText2" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 14.2pt; margin-right: 0cm; margin-top: 0cm; text-indent: 21.8pt;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Laporan yang dibuat dapat dibedakan menjadi empat
yaitu; <i>Backward, forward, statistic </i>dan
<i> financial report</i>. Adapun secara rinci dan
contoh masing-masing jenis laporan ini sebagai berikut:<o:p></o:p></span></div>
<div class="MsoBodyText2" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 1.0cm; margin-right: 0cm; margin-top: 0cm; text-indent: -14.15pt;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">a. <i>Backward
report</i> adalah laporan tentang data mengenai hasil kegiatan yang telah
dicapai, contoh laporan ini yaitu:<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Hotel
competitive report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan tentang
tingkat hunian kamar& pendapatan kamar hotel pesaing)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">In
house guest report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan tentang
tamu-tamu yang menginap di hotel)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Cancellation
guest report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan tentang pembatalan
kedatangan tamu)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">No
show report </span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">(laporan tentang tamu yang sudah
memesan kamar tetapi tidak datang tanpa informasi)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Long
staying report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan tentang tamu yang
menginap dalam jangka waktu yang lama)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Complimentary
report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan tamu-tamu yang mendapat
fasilitas kamar secara cuma-cuma)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Room
count sheet</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan penjualan kamar selama 24
jam)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Room
sales recapitulation</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (rekapitulasi penjualan
kamar dan data statistik lainnya selama 24 jam)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Guest
questionary report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> (laporan tentang
angket tamu)<o:p></o:p></span></div>
<div class="MsoBodyText2" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 1.0cm; margin-right: 0cm; margin-top: 0cm; tab-stops: 1.0cm; text-indent: -14.15pt;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">b.</span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: IN;"> </span><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> <i>Forward
report</i> adalah laporan yang berisi tentang data/informasi kegiatan yang akan
terjadi di hotel, contoh laporan ini yaitu:<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Forecast
report<o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Expected
arrival list<o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Expected
departure list<o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">VIP
list<o:p></o:p></span></i></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Group
information list<o:p></o:p></span></i></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 1.0cm; margin-right: 0cm; margin-top: 0cm; text-indent: -14.15pt;">
<span lang="EN-US" style="font-family: 'Times New Roman', serif; font-size: 12pt; font-weight: normal; line-height: 150%;">c. <i>Financial report</i> yaitu laporan yang
berisi tentang keuangan hotel</span><span lang="EN-US" style="font-family: 'Times New Roman', serif; font-size: 12pt; line-height: 150%;">, </span><span lang="EN-US" style="font-family: 'Times New Roman', serif; font-size: 12pt; font-weight: normal; line-height: 150%;">beberapa contoh yang
termasuk laporan keuangan ini yaitu:<o:p></o:p></span></h2>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Posting
jurnal transaction </span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">/laporan jurnal
transaksi:merupakan data sebagai bukti, aktivitas staf hotel dalam memposting
transaksi<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Guest
with balance report </span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">/laporan perincian
piutang tamu:berisi tentang perincian piutang hotel yang akan ditagihkan ke
pihak ketiga.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 49.65pt; text-align: justify; text-indent: -21.3pt;">
<!--[if !supportLists]--><span lang="EN-US" style="font-family: Symbol; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Guest
detailed balance report </span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">/laporan perincian piutang tamu secara rinci:berisi
catatan secara rinci tentang hutang tamu kepada hotel, laporan ini berguna
untuk mengontrol hutang tamu agar tidak melewati jumlah uang jaminannya.<o:p></o:p></span></div>
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify;"><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Credit check
report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"> /laporan yang berisi tentang
jaminan pembayaran tamu dengan kartu kredit:Laporan ini berisi rincian
pengunaan kartu kredit tamu, ini berguna untuk mengontrol apakah bank
masih dapat memberikan jaminan terhadap transaksi tamu.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify;"><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">House account
report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">/laporan tentang transaksi
atas tanggungan hotel, laporan ini berisi tentang transaksi yang menjadi
tanggungan hotel.<o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 21.3pt; margin-right: 0cm; margin-top: 0cm; text-align: justify; text-indent: -21.3pt;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold;">d<b>. </b><i>Statistic report</i> adalah laporan yang
berisi data statistic hotel, laopran ini dapat berupa/berisi tentang:<b><o:p></o:p></b></span></div>
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify;"><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Segmentasi
pasar: berisi pengelompokkan tamu sesuai dengan golongan, seperti
orang-orang bisnis, pemerintahan, perusahaan penerbangan, kedutaan, biro
perjalanan dsb.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify;"><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Geografical
domisili:berisi tentang data-data mengenai asal usul dari mana tamu yang
pernah menginap, statistik ini akan menunjukkan dari negara mana tamu
terbanyak. <o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-align: justify;"><i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Daily competitive
report</span></i><span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">: laporan ini tentang tingkat
hunian hotel lain yang dikategorikan sebagai hotel pesaing.</span><span style="font-family: 'Times New Roman', serif; font-size: 12pt; line-height: 150%; text-indent: 21.8pt;"> </span><span style="font-family: 'Times New Roman', serif; font-size: 12pt; line-height: 150%; text-indent: -18pt;">P</span></li>
</ul>
<div style="text-align: justify;">
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<span lang="EN-US" style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;"></span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<b><span style="font-family: Times, Times New Roman, serif;">B. Rumus Perhitungan Tingkat Hunian Kamar</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<span style="font-family: Times, Times New Roman, serif;">Laporan yang sangat penting dihotel salah satunya adalah laporan tentang hunian kamar, hunian kamar ini dihitung dengan menggunakan rumus: </span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<span style="line-height: 150%; text-indent: -18pt;"> a. P</span><span style="font-family: 'Times New Roman', serif; font-size: 12pt; line-height: 150%; text-indent: -18pt;">ersentase tingkat hunian kamar yang diisi oleh seorang tamu (</span><i style="font-family: 'Times New Roman', serif; font-size: 12pt; line-height: 150%; text-indent: -18pt;">percentage of single occupancy).</i></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<i style="font-family: 'Times New Roman', serif; font-size: 12pt; text-indent: -18pt;"> </i><span style="font-family: 'Times New Roman', serif; font-size: 12pt; text-indent: -18pt;">b. Persentase tingkat hunian kamar yang diisi oleh dua orang(<i>percentage of double occupancy</i>).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<span style="font-family: 'Times New Roman', serif; font-size: 12pt; text-indent: -18pt;"> c. Rata-rata pendapatan perkamar(Average room rate)</span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<span style="font-family: 'Times New Roman', serif; font-size: 12pt; text-indent: -18pt;"> d. Rata-rata harga perorang(Average guest rate)</span></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin: 0cm 0cm 0.0001pt 18pt; text-indent: -18pt;">
<br /></div>
</div>
Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-10216567515881953362013-02-06T03:24:00.002-08:002013-02-06T03:33:35.588-08:00Kuliah Online DI PVB-07 Februari 2013<div style="text-align: center;">
Petunjuk Kuliah Online<br />
Pertemuan ke IV</div>
1. Pahami Topik Prosedur Keberangkatan Tamu, GRO dan Guest Complaint, materi tersebut telah dikirim melalui email anda masing-masing.<br />
2.Jika anda mengalami kesulitan dapat
menghubungi sms no.081519677755 <br />
3.Kerjakan
tugas yang diberikan dan dikumpulkan melalui blog masing masing pada waktu yang telah ditentukan.<br />
=====================================================================<br />
<br />
Tugas individu<br />
<br />
1. Buatlah contoh percakapan antara petugas Front Office Cashier atau
Front Desk Agent dengan tamu pada saat petugas menangani keberangkatan
tamu individual.<br />
<br />
2. Carilah referensi lain tentang
ruang lingkup kerja GRO dan tata cara pendaftaran tamu VIP(penting), jika
referensi yang anda gunakan dalam bahasa Inggris anda harus
menerjemahkan kedalam bahasa Indonesia.<br />
<br />
3.Berikut ini adalah link yang bisa anda gunakan dalam mengerjakan tugas ini:<br />
http://www.hospitality-school.com/<br />
http://ehotelier.com/<br />
<br />
4. Tugas ini diselesaikan paling lambat pada hari Senin tanggal 11 Februari 2013, jam 18.00. <br />
<br />Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com8tag:blogger.com,1999:blog-3143114051106802448.post-76047502322879730472012-10-18T16:15:00.002-07:002013-02-06T03:31:57.071-08:00Tugas KOL D I PVBPetunjuk pengerjaan tugas individu.<br />
<br />
1. Buatlah contoh percakapan antara petugas Front Office Cashier atau Front Desk Agent dengan tamu pada saat petugas menangani keberangkatan tamu individual.<br />
<br />
2. Carilah referensi lain tentang runaglingkup kerja GRO dan tata cara pendaftaran tamu VIP(penting), jika referensi yang anda gunakan dalam bahasa Inggris anda harus menerjemahkan kedalam bahasa Indonesia.<br />
<br />
3.Berikut ini adalah link yang bisa anda gunakan dalam mengerjakan tugas ini:<br />
http://www.hospitality-school.com/<br />
http://ehotelier.com/<br />
<br />
4. Tugas ini dikumpulkan palinglambat pada hari Kamis tanggal 08 Nopember 2012, jam 18.00. Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-22309635107582456382012-10-18T16:08:00.003-07:002013-02-06T03:26:09.274-08:00KOL DI Program PVB<div style="text-align: center;">
Kuliah FO Pertemuan III dan IV (KOL)</div>
<div style="text-align: center;">
<br /></div>
Petunjuk KOL:<br />
<br />
1. Unduh materi FO materi Prosedur Keberangkatan Tamu , materi GRO dan Guest Complaint pada web:stpsahid.net<br />
2. Baca dan pahami materi tersebut, jika anda mengalami kesulitan dapat menghubungi di ym:hardini9810@yahoo.com atau di google talk:diniiidris9810@gmail.com atau di sms di no.081519677755 <br />
3.Kerjakan tugas yang diberikan dan dikumpulkan melalui blog masing masing atau ke email hardini9810@yahoo.com, pada waktu yang telah ditentukan.<br />
<br />
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Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com1tag:blogger.com,1999:blog-3143114051106802448.post-91140116801660616092012-10-04T05:11:00.004-07:002012-10-07T04:49:55.428-07:00Tugas Tambahan FOPetunjuk Pengerjaan Tugas.<br />
1. Baca dan pahami topik Types of Reservations dan Sources of Reservation.<br />
2. Buatlah rangkuman dalam bahasa Indonesia.<br />
3. Carilah 2(dua)referensi lain yang terkait dengan topik tersebut,kemudian buat rangkumannya.<br />
4.Tulislah sumber atau referensinya.<br />
5. Tugas dikumpulkan paling lambat tanggal 9(sembilan) Oktober via email:hardini9810@yahoo.com<br />
6. Jika anda memerlukan informasi tambahan dapat menghubungi di ym.Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-12316486325519211242012-10-04T05:05:00.000-07:002012-10-04T05:12:35.692-07:00Types of Reservation & Sources of Reservation<!--[if gte mso 9]><xml>
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<div class="MsoNormal" style="text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14.0pt; line-height: 115%;">Types of Reservation Systems</span></b></div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><u><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Franchise</span></u></b></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">A franchisee is a hotel
owner who has access to a national reservation system and receives the benefits
to corporation’s management expertize, financial backing, national advertising
and group purchasing. A franchise member of areservation system or a member of
a referal system gains significatn advantages from interhotel property referals
, a system in which one member property recommends another member property to a
guest, and national adversiting. </span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Referal Member</span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">A referal memebr of a
reservation referal system, a worldwide organising that processes requests for
a room reservation at a particular member hotel, is a hotel developer owner who
has access to the national reservation system. Hotels that are members of the
reservations system are more than able to justify the associated costs;for
example, a chain property may obtain 15 to 30 percet of its daily room rentals
from the national reservation system, depending on local economic and market
conditions. Compared to costs incurred by an independent property that must be
generate every single room sale with individual marketing and sales efforts,
franchise referal costs seen minimal.</span><br />
</div>
<div class="MsoNormal" style="text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; line-height: 115%;">Sources
of Reservations</span></b></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Guest reservations came
from a variety of market segments. Some of the more common groups are corporate
clients, social/miliatry/educational/religious/fraternal(SMERF) organizations,
group travelers, leisure travelers, and current guest who want to return to the
same hotel. This is only one way of classifiying guest reservations. The
purpose of analyzing these segments is to understand the needs of each group
and to provide reservation systems that meet their needs. Keep in mind that
reviewing these needs will assist you on gaining insight into the guest’s
methods of communication. The more you learn about these methods, the better
you will be able to monitor and improve current reservation communication
systems</span></div>
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<b style="mso-bidi-font-weight: normal;"><u><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">Corporate
System</span></u></b></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%;">The corporate client is
a hotel guest employed by a business or a guest of that the business corporate
clients provide a hotel with an opportunity to establish a regular flow of
business during sales periods that would otherwise be flat. For example, a
hotel located in an area popular with weekend tourists would operate at a loss
if an aggressive marketing efffort were not made to secure corporate clients
from Sunday through Thursday nights. Corporate clients are usually in town to
visit corporate heaquaters or to attend business meetings or conventions.
Visits are usually structured in advance, with detailed agendas and itineraries.
Such structured schedules suggest the corporate guest requires reservations to
ensure a productive business visit.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">The reservation for the corporate guest
may be initiated by a secretary or an administrative assistant. These office
personnel are vital to the hotel marketing efforts. Many hotels offer a
secretaries<span style="mso-spacerun: yes;"> </span>club, which is a powerful
marketing and public relation effort aimed at this group. The program
encourages the secertary or administrative assistant to make room reservations
with the hotel for visiting business clients by providing incentives such as
gift certificates for the person who books the most reservations, free meals,
and free special-interest seminars. This system forms the basis for a loyal
contigent of secretaries and administrative assistants who think of the club’s
hotel first. This marketing program helps the front office manager and the
reservationist get to know the leaders in the business community in an indirect
way.If such people need to quick reservation on a busy night, they fell they
will receive special consideration from the hotel management.</span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">A toll free phone number assists the
cost conscious corporate client by allowing corporate guests calling from outside
property’s area code to save on phone bills. The independent lodging property
that has installed a toll free phone number gives itself a marketing advantage.
If the person making the reservation wants to check our rates, location,
amenities related hotels services, and trhe like, he or she can do so without
incurring expense. Even with today’s common use of cell phones, the toll free
number is appreciated. The corporate client can then match travel needs with
available lodging properties.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">The corporate client can also plece the
reservation through the reservation/referal system of the chain organization.
The large chains, which advertise by radio, television, billloard, and print,
allow the corporate client to make reservations easly through to a tollfree
number.The number connects the caller to a reservationist who has access to a
data bank of available rooms at lodging properties that are members of the
chain or referral system. The reservation can be completed in minutes. The use
of a single phone number to access all properties offers the corporate client
an easy, standard way to make reservations for stays in several cities with one
call. In the lodging industry, this opportunity to gain repeat business is
important. Travel agents also make reservations for corporate clients. The
travel agent who is booking air or other client can also visit a hotel’s
website to obtain information and make a room reservation. A more recent means
of comunicating reservation to lodging properties is Linkdln. Carol Verret
describes how Linkedln can assist the sales representative in a lodging
property.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%;">Sources: James A.Bardi, Hotel Front
Office Management-Fift Edition</span></div>
Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-30705515711335111382012-09-25T18:08:00.004-07:002012-10-18T16:15:50.923-07:00Tugas individu_KOL FO_PBU VIIIPetunjuk pengerjaan tugas.<br />
1. Baca dan pahami seluruh materi pada KOL PBU VIII dengan seksama.<br />
2. Buatlah intisari materi tersebut dalam bahasa Indonesia.<br />
3. Carilah referensi lain yang terkait dengan topik ini, kemudian buat intisari/rangkumannya.<br />
4. Tulislah juga sumber referensi yang anda gunakan.<br />
5. <span style="color: lime;">Tugas dikerjakan didalam blog masing-masing atau dikirim ke hardini9810@yahoo.com, tugas akan diperiksa pada hari Minggu(30),pada jam 15.00.</span><br />
6.Jika anda mengalami kesulitan dapat menghubungi no.<span style="color: #f3f3f3;">081519677755 </span>(sms only) atau ym:hardini9810@yahoo.com.Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com4tag:blogger.com,1999:blog-3143114051106802448.post-69072957844707735962012-09-25T17:56:00.004-07:002012-09-25T18:00:04.060-07:00Kuliah Online PBU VIII<!--[if gte mso 9]><xml>
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<br />
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14.0pt; line-height: 115%; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Importance
of The First Contact</span></b></div>
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<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">The
first impression a guest receives of lodging facility during registration is
extremely important in setting the tone for hospitality and establishing a
continuing business relationship. The guest who is warmly welcomed with sincere
greeting will respond positively to the hotel and will expect similar
hospilatily from other hotel employees. If the guest receives a halfhearted
welcome, he or she will not be enthusiastic about lodging facility and will be
more likely to find fault with the hotel during the visit. Today’s guest expects
to be treated with respect and concern, and many hotels make the effort to meet
those expectations, those that to do not should not expect the guest return.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">What
constitutes a warm welcome?this varies. It begins with the front desk employee’s
empathizing with the feelings of the traveler, someone who has been away from
familiar sorroundings for many hours or many days. He or she may be stressed by
the frustrations of commercial travel delayed schedules, lost luggage, jetlag,
missed meals, unfamiliar sorroundings, unclear directions or unfamiliar public
transportation. The hotel employee who is considerate of the traveler under the
circumstances is more likely to recognice anxiety, restlessness and hospitality
and respond to them in a positive, understanding manner.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">A
typical scenario is as follows: Mr. Traveler arrives at 9.15 A.M at the
registration desk of the hotel. He is visibly upset because he is late for an
important presentation to a group investors. He wants to get into his room,
drop off his luggage and get public transportation to the corporate center. The
desk clerk/front dest rings for a bellhop/porte to escort Mr.Traveler to the
luggage storage area. When the bellhop arrives, the front desk describes
Mr.Traveler’s situation. The bellhop calls doorman to obtain a taxi, gives
Mr.Traveler a receipt for his luggage and escorts him to the main entrance of
the hotel. Then he takes Mr.Travel’s luggage to the storages area. These
timesaving practice allow Mr.Traveler to arrive at the presentation in a
reasonable amount of time.When Mr.Travel returns to the hotel later taht day,
he express his appreciation to the desk clerk on duty.The stage has been set for
enjoyable, hospitable stay.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Components of the Registration Process</span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">The
registration process is one of the many points ofd interaction with the guest
and ultimately, the cornerstone of the delivering service before, during and
after the guest stay. Early in this section, we discuss the importance of
capturing guest data that is confirmed from the previous reservation process or
initiated with a walk in guest. While guests are in our care, we can
communicate with them, maintain an accurate accounting record, respond to
nquires about financial concerns and follow up service.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<u><span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Capturing Guest
Data</span></u></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">It
is important note ath outset the value of capturing guet data at the
registration. This information is used by many employees in the hotel to
provide service and hospitality to the guest. It is used to tranfer messages to
the guest, inform the staff of the guest’s needs, check credit background and
process charges.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Guest
receive phone calls, phone messages, mail, packages and fax transmissions the
hotel must deliver. Recording the proper spelling of the guest’s name including
the middle initial, during registration will assist the telephone operator and bellhop
in locating the correct guest. A person with a common last name should not miss
an important message just because more than one Tina. S.Rodriguez,
T.S.Rodriguez or T.Samuel Rodriguez are registered at the hotel. In addition,
hotel employees need to know who each guest is so standard operation procedures
can be carried out. For example, the director of security wants the
housekeeping staff to be alert for indications that more people staying in a
room than registered for it. Not only does this information assist in providing
security to registered guests but also it provides the hotel with additional
income.</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Guest Registration Procedure</span></u></b></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">The
guest registration procedure involves several steps that, if followed
accurately, allow management to ensure a pleasant, efficient and safe visit.
The process is discussed is discussed generally as these steps relate to
effective front office management. Later in this chapter, use of PMS(property
management system) method of registration is discussed.</span></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">1.
Guest requests to check into the hotel.</span></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">2.
Front desk clerk projects hospitality toward the guest.</span></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">3.
Front desk clerk inquires about guest reservations.</span></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">4.
Guest completes registration card.</span></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">5.Front
desk clerk reviews completeness of registration card.</span></div>
<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">6.
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<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">7.Front
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<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">8.
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<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">9.
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<div class="MsoNormal" style="tab-stops: 24.5pt;">
<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">10.
Front desk clek discusses sales opportunities for hotel products and services
with guest.</span></div>
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<span style="font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">11.
Front desk clerk provide room key.</span><br />
<br />
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<![endif]--><span style="font-family: "Calibri","sans-serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;">References: Hotel Front Office Management, James A.Bardi-fifth edition</span></span></b></span><br />
</div>
Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-43932924561359209482012-05-20T07:10:00.000-07:002012-05-27T20:37:42.719-07:00Blogging<div class="separator" style="clear: both; text-align: center;">
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<a href="http://www.ziddu.com/download/19476454/PJJ2012.ppt.html">Materi Pembelajaran Jarak Jauh</a><br />
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</div>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-32942352050046600702012-03-20T16:15:00.001-07:002012-05-26T07:17:07.452-07:00Links**KOL@eHardini<b><span style="font-size: small;"><a href="http://hotelierjob.com/">http://hotelierjob.com</a></span></b><br />
<br />
<b><span style="font-size: small;"><a href="http://ehotelier.com/">ehotelier.com</a></span></b><br />
<h6 class="uiStreamMessage" data-ft="{"type":1}" style="font-weight: normal;">
<b><span class="messageBody" data-ft="{"type":3}" style="font-size: small;"> <a href="http://www.hotelmanagementtools.com/">http://www.hotelmanagementtools.com</a></span></b></h6>
<h6 class="uiStreamMessage" data-ft="{"type":1}" style="font-weight: normal;">
<b><span class="messageBody" data-ft="{"type":3}" style="font-size: small;"><a href="http://www.aicr-int.com/">http://www.aicr-int.com/</a> </span></b></h6>
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<b><span class="messageBody" data-ft="{"type":3}" style="font-size: small;"><a href="http://www.facebook.com/groups/82478389352/">http://www.facebook.com/groups/82478389352/</a> </span></b></h6>
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<b><span class="messageBody" data-ft="{"type":3}" style="font-size: small;"><a href="http://www.hospitality-school.com/">www.hospitality-school.com</a></span></b></h6>
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<b><a href="http://travel.kompas.com/read/2011/12/31/15332660/Inilah.Tren.Hotel.Tahun.2012">http://travel.kompas.com/read/2011/12/31/15332660/Inilah.Tren.Hotel.Tahun.2012</a></b></h6>
<h6 class="uiStreamMessage" data-ft="{"type":1}" style="font-weight: normal;">
<a href="http://www.youtube.com/watch?v=s3aR3yP4aKg&feature=share">http://www.youtube.com/watch?v=s3aR3yP4aKg&feature=share</a></h6>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-25504831921735810062012-03-20T01:39:00.000-07:002012-05-24T02:53:29.386-07:00Tugas kelompok_FO II@PBU7_NTTSoal Tugas kelompok masing kelompok terdiri dari 3 orang:<br />
<br />
1. Rangkumlah atau tulislah inti sari dari materi The Function of FOM.<br />
<br />
2. Carilah contoh job description FOM dan FO Supervisor ( FDA supervisor, bellcaptain) atau level supervisor lainnya di Front Office, cantumkan referensi/sumber yang anda gunakan dalam menyelesaikan tugas tersebut.<br />
<br />
<b>Petunjuk penyelesaian tugas: </b><br />
<b>a. Tugas ini bisa dikumpulkan melalui email:diniidris9810@gmail.com atau dikerjakan di blog masing-masing.</b><br />
<b>b. Batas waktu pengumpulan tugas hari Kamis/03 Mei 2012, jam 1siang.</b><br />
<b>c. Jika ada pertanyaan bisa chatting atau menghungi ym:hardini9810@yahoo.com, fb:Dini Idris atau googletalk:diniidris@gmail.com. atau google+</b><br />
<br />Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com1tag:blogger.com,1999:blog-3143114051106802448.post-71433667494633488792012-03-20T01:20:00.000-07:002012-04-29T05:26:03.189-07:00Kuliah Online Front Office 2 Sesi 7@PBU 7_NTT<br />
<div class="MsoNormal" style="text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="background: none repeat scroll 0% 0% gray; color: white; font-size: 12pt; line-height: 115%;">Function of The Front Office Manager</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: white; font-size: 12pt; line-height: 115%;"></span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: left;">
<span style="font-size: 12pt; line-height: 115%;"> The Front Office is a pivotal point in communication among in
–house sales, delivery of service to the guest, and financial operations. The
position requires an individual who can manage the many details of the guest needs,
employee supervision, interdepartmental communication and the transmittal of
financial information. The person who holds this exciting position can develop
an overview of the lodging property with regard to finances and communication.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12pt; line-height: 115%;"> A successful Front Office Manager convey the spirit of the
particular lodging property to customer. By applying management principles, he
or she works through the front office staff to communicate feelings of warmth,
caring, safety and efficiency to each guest.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12pt; line-height: 115%;">The Front Office Manager
must train personnel in the technical aspects of the property management
system(PMS), a hotel computer system that networks the software and the
hardware used in reservation and the registration databases, point of sales
systems, accounting systems and other office software. He or she must also
maintain the delicate balance between delivery of hospitality and service and
promotion of the profit centres, and maintain the details of communication
system.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12pt; line-height: 115%;"> The Front Office Manager has his or her disposal the basic
elements of effective management practices: employees, equipment, inventory
(rooms to be sold), a budget and a sales opportunities. The manager is
responsible for coordinating these basic elements to achieve the profit goals
of the lodging property.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12pt; line-height: 115%;">Front Office employees must be trained properly to function
within the guidelines and policies of the lodging establishment. The Front
Office manager cannot assume that an employees knows how to do certain tasks.
Every employee needs instruction and guidance in how to provide
hospitality;front office employees attitude are of the utmost importance to the
industry. To ensure the proper attitude prevails, employers must cultivate an
atmosphere in which employees are motivated to excel and the nurtures their
morale and teamwork.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12pt; line-height: 115%;"> The property management systems gives the FOM an unlimited opportunity for managerial
control. He or she can easily track information such as ZIP codes of visitors,
frequency of visits by corporate guests, and amount of revenue a particular
conference generated and pass this information on to the marketing and sales
department. An unsold guest room is
a sales opportunity lost forever. This is one of the major challenges of
the front office manager. Cooperation between the marketing and sales
department and the front office is necessary to develop profitable advertising
and point of sales strategis. The subsequent training of the front office
personnel to seize every opportunity to sell vacant rooms helps ensure the
financial goals of the lodging property are met.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-size: 12pt; line-height: 115%;"> Budgetary guidelines must be developed by the front office
manager and the general manager, as the FOM does have a large dollar volume
under his or her control. The budgeting of money for payroll and supplies, the opportunity
for improving daily sales, and accurate recording of the guest charges require
the FOM to apply managerial skills.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="height: 2px; left: 0px; margin-left: 0px; margin-top: 255px; position: absolute; width: 100px; z-index: 251658240;"><img height="2" src="file:///C:/Users/HAMIDR%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image001.gif" width="100" /></span><span style="font-size: 12pt; line-height: 115%;"> The foremost concept that characterize as FOM is team player.
The FOM doest not labor alone meet the profit goals of the lodging property.
The General Manager sets goals, objectives and standards for all departments to
follow. The assistant manager offers the department heads additional insight
into meeting the operational needs of the establishment. The controller
supplies valued accounting information to the FOM as feedback on current
performance and meeting budgetary goals. The food and beverage manager,
housekeeper, and plant engineering provide essential service to the guest.
Without cooperation and communication among these departments and the front
office, hospitality cannot delivered. The director of marketing and sales
develops program to attract guests to the lodging property. These programs help
the front office manager completes the team by providing the front office with
competent personnel to accomplish the goals, objectives and standards set by
the General Manager.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="height: 2px; left: 0px; margin-left: 0px; margin-top: 20px; position: absolute; width: 100px; z-index: 251657216;"><img height="2" src="file:///C:/Users/HAMIDR%7E1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" width="100" /></span><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; line-height: 115%;"> </span></b></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<b><span style="font-size: 12pt; line-height: 115%;">Job Description</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">A job
analysis, a detailed listing of the tasks of a job, provides the basis for a
sound job description. A job description is a listing of required duties to be
performed by an employee in a particular position. Although most nothing is
typical in lodging industry certain daily tasks must be performed. A job analysis
is useful in that it allows the person
preparing the job description to determine certain daily procedures. These
procedures, along with typical responsibilities and interdepartmental
relationships involved in a job, form the basis for the job description. The
future professional will find this management tool helpful in preparing
orientation and training programs for employees. It also helps the human
resources department ensure each new hire is given every opportunity to
succeed.</span></div>
<div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">The
following is the job analysis of a typical front office manager:</span></div>
<div class="MsoNormal">
<br /></div>
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<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td style="border: solid black 1.0pt; mso-border-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">7.00 AM</span></div>
</td>
<td style="border-left: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Meets with
the night auditor to discuss the activities of the previous night. Notes any
discrepancies in balancing the night audit.</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 1;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">7.30</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Meets with
reservation clerk to note the incoming reservations for the day</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 2;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">8.00</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Greets the
first-shift desk clerks and passes along any information from the night
auditor and reservation office. Assists desk clerk in guest check outs</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 3;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">8.30</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Meets with
the Housekeeper to identify potential problem areas of which the front office
staff should be aware. Meets with the plant engineer to identify potential
problem areas of which the front office staff should be aware</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 4;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">9.00</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Meets with
director of marketing and sales to discuss ideas for potential programs to
increase sales. Discuses with the banquet manager details of groups that will
be in house for banquets and city ledger accounts that have left requests for
billing disputes</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 5;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">9.30</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Checks
with the chef to learn daily specials for the various restaurants. This
information will be typed and distributed to the telephone operators</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 6;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">9.45</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Meets with
the front office staff to discuss pertinent operational information for the
day. Handles guest billing disputes</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 7;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">11.00</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Meets with
the General Manager to discuss the development of the next day fiscal budget</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 8;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">12.30 PM</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Works on
forecasting sheet for the coming week. Prepares preliminary schedule and
anticipated payroll</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 9;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">1.30</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Has a
lunch appointment with a corporate business client</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 10;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">2.15</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Works on
room blocking-reserving rooms for guests who are holding reservations-for
group reservations with the reservations clerk</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 11;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">2.30</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Works with
the controller on budgetary targets for the next month. Receives feedback on
budget targets from the last month. Checks with the housekeeper on progress
of room inspection and release</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 12;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">2.45</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Checks
with the plant engineer on progress of plumbing repair for the eighteenth
floor</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 13;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">3.00</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Greets the
second-shift desk clerks and relays operational information on reservations,
room assignments, room inventory, and the like</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 14;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">3.15</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Assists
the front desk clerks checking in a
tour group</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 15;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">4.00</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Interviews
two people for the front desk clerk positions</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 16;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">4.45</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Assists
the front desk clerks in checking in guests</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 17;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">5.15</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Reviews
trade journal article on empowerment
of employees</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 18;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">5.45</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Telephones
the night auditor and communicates current information pertinent to tonight’s
audit</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 19;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">6.00</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Checks
with the director of security for information concerning security coverage
for the art exhibit in the ballroom</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 20;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">6.30</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Completes
work order request forms for preventive maintenance on the front office
posting machine</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 21; mso-yfti-lastrow: yes;">
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: .95in;" valign="top" width="91"><div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-size: 12pt; line-height: 115%;">6.45</span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 5.7in;" valign="top" width="547"><div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">Prepares
to do schedule tomorrow</span></div>
</td>
</tr>
</tbody></table>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 12pt; line-height: 115%;">The Job
description is based on the job analysis of a FOM</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">Title: Front Office Manager</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">Reports to: General Manager</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">Typical duties:</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">1. Reviews final draft of night shift.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">2. Operates and monitors reservation
system for guest room rental.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">3. Develops and operates an effective
communication system with front office staff.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">4. Supervises daily operation of front
office staff –reservations, registrations, and checkouts.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">5. Participates with all department
heads in an effective communications system facilitating the provision of guest
services.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">6. Plans and participates in the
delivery o marketing programs for the sale of rooms and other hotel products
and services.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">7. Interfaces with various department
heads and controller regarding billing disputes involving guest.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">8. Develops final draft of budget for
font office staff.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">9. Prepares forecast of room sales for
upcoming week, month or other period as required.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">10. Maintains business relationship with
corporate community leaders.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">11. Oversees the personnel management
for the front office department.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-size: 12pt;">12. Performs these and other duties as
required.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-color: lime; line-height: normal; margin-bottom: 0.0001pt;">
<span style="font-size: 12pt;">References:</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt;">
<span style="font-size: 12pt;"><span style="background-color: orange;">Fifth Edition Hotel Front Office Management, James A Bardi, EdD, CHA- Jhon Wiley & Sons, Inc</span></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt;">
<span style="font-size: 12pt;"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt;">
<span style="font-size: 12pt;"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt;">
<span style="font-size: 12pt;"><br /></span></div>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com1tag:blogger.com,1999:blog-3143114051106802448.post-74594584729602949822011-11-21T01:31:00.001-08:002011-11-22T00:21:24.997-08:00Tugas FO 1-Kelas H08(kelas PBU NTT) & H01<span style="font-family: "Trebuchet MS",sans-serif;">Tugas Individu.</span><br />
<br />
<span style="font-family: "Trebuchet MS",sans-serif;">* Carilah minimal 2 referensi tentang job description Reception atau Front Desk Agent, apabila referensi yang digunakan dalam bahasa Inggris, artikan kedalam bahasa Indonesia, tulis sumber atau refensi yang anda gunakan.</span><br />
<span style="font-family: "Trebuchet MS",sans-serif;">* Tugas dapat dikerjakan didalam blog anda atau dikirim ke alamat diniidris9810@gmail.com, paling lambat hari Jum'at(25 Nop) dan Minggu(27 Nop)</span><br />
<span style="font-family: "Trebuchet MS",sans-serif;">* Jika anda mengalami kesulitan dapat menghubungi di ym (hardini9810@yahoo.com) atau gogle talk(diniidris9810@gmail.com) atau gogle+</span>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com5tag:blogger.com,1999:blog-3143114051106802448.post-57632613394112196422011-11-21T01:23:00.001-08:002011-11-22T00:17:30.779-08:00KOL FO 1-Kelas H01&H08, hari Senin, Selasa & Rabu<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: center;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;"><b>Topik Reception </b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: center;">
</div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Reception di
beberapa hotel menggunakan istilah masing-masing seperti Front Desk Agent,
Guest Service Assistant, Ambasador, Room Clerk. Receptionist adalah penting
bagi tamu dan hotel, hal ini dikarenakan dia adalah orang yang paling banyak
berhubungan dengan tamu, sejak sebelum kedatangan, pada saat kedatangan, selama
menginap dan pada saat keberangkatan, oleh karena itu receptionist seharusnya
mampu menciptakan dan mempertahankan kesan dan citra hotel yang baik.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 99.5pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0.0001pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; line-height: 150%;">A.
Tugas dan tanggungjawab Receptionist</span></b></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;">Receptionist
mempunyai tugas dan tanggungjawab yang penting dalam untuk mewujudkan tujuan
hotel, adapun tugas dan tanggungjawabnya yaitu:</span></div>
<h6 style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-left: 0.5in; text-align: justify; text-indent: -0.25in;">
<span lang="IN" style="font-size: 12pt; font-weight: normal; line-height: 150%;">1.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span><span lang="IN" style="font-size: 12pt; font-weight: normal; line-height: 150%;">Menyambut
kedatangan tamu dengan ramah dan sopan.</span></h6>
<ol start="2" style="font-family: "Trebuchet MS",sans-serif; margin-top: 0in;" type="1">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 12pt; line-height: 150%;">Memproses pendaftaran tamu dengan efesien dan efektif.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span lang="FI" style="font-size: 12pt; line-height: 150%;">Mempersiapkan kedatangan
tamu dan menentukan kamar untuk tamu.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 12pt; line-height: 150%;">Menangani kunci kamar tamu dengan benar.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 12pt; line-height: 150%;">Menjawab telepon dengan cepat, sopan dan ramah.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span lang="FI" style="font-size: 12pt; line-height: 150%;">Menangani permintaan
tamu selama menginap seperti pindah kamar & sleep out dan kebutuhan
lain secara benar dan memperhatikan persyaratan keamanan.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span lang="FI" style="font-size: 12pt; line-height: 150%;">Melakukan koordinasi
dengan bagian lain untuk memenuhi kebutuhan dan keinginan tamu secara
efektif dan efisien.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span lang="FI" style="font-size: 12pt; line-height: 150%;">Menyelesaikan
permasalahan tamu yang berhubungan dengan produk dan pelayanan hotel
secara tepat.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span lang="FI" style="font-size: 12pt; line-height: 150%;">Memproses segala macam
pembayaran tamu dengan benar.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span lang="FI" style="font-size: 12pt; line-height: 150%;">Memproses keberangkatan
tamu secara efektif dan efesien.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0in; text-align: justify;"><span style="font-size: 12pt; line-height: 150%;">Membuat laporan yang berhubungan dengan tamu
& kamar seperti laporan tingkat hunian kamar, laporan tamu yang
menginap di hotel secara benar.</span></li>
</ol>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">B. <b style="mso-bidi-font-weight: normal;">Persiapan kedatangan tamu</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify; text-indent: .5in;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;"><b> </b>Sebelum
receptionist melakukan pekerjaaan rutinnya, ia harus melakukan berbagai
persiapan agar pekerjaannya efisien, persiapan yang dilakukan adalah persiapan
diri dan persiapan pada area kerja. Persiapan diri yang harus dilakukan adalah standar
penampilan, kerapihan, kebersihan dan persiapan mental. Persiapan pada area kerja
adalah persiapan formulir dan alat yang akan digunakan pada masa kerjanya.
Beberapa tugas utama yang seharusnya dilakukan oleh receptionist dalam hal
persiapan kerja, yaitu:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -13.5pt;">
<span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;">a. <span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Menyiapkan dan memeriksa peralatan dan formulir
yang akan diperlukan.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;"><br /></span></div>
b. <span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Membuat dan memeriksa daftar tamu tamu yang akan
datang pada hari ini (today expected arrival list).</span>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;"></span></div>
<span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;"><span style="font: 7pt "Times New Roman";"></span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">c. Memeriksa profil/riwayat tamu (guest history).</span>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Profil atau riwayat tamu berguna bagi hotel untuk
memberikan pelayanan yang seperti diinginkan oleh tamu, karena tamu tersebut
sudah pernah menginap di hotel. Profil tamu berisikan data-data:</span></div>
<div class="Bul11" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 22.5pt; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: 22.5pt; text-align: justify; text-indent: -9.0pt;">
<span style="font-family: "Tahoma","sans-serif"; font-size: 12pt; line-height: 150%;">-<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Permintaan khusus tamu, seperti: koran, majalah
kesukaannya, tempat tidur tambahan (Extra bed).</span></div>
<div class="Bul11" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 22.5pt; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: 22.5pt; text-indent: -9.0pt;">
<span style="font-family: "Tahoma","sans-serif"; font-size: 12pt; line-height: 150%;">-<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Tipe kamar dan lokasi kamar yang diinginkan,
seperti: smoking atau non smoking room, quiet rooms, connecting rooms.</span></div>
<div class="Bul11" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 22.5pt; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: 22.5pt; text-align: justify; text-indent: -9.0pt;">
<span style="font-family: "Tahoma","sans-serif"; font-size: 12pt; line-height: 150%;">-<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Cara pembayaran yang digunakan, seperti tunai,
Master, Visa atau Amex (American Express).</span></div>
<div class="Bul11" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 22.5pt; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: 22.5pt; text-indent: -9.0pt;">
<span style="font-family: "Tahoma","sans-serif"; font-size: 12pt; line-height: 150%;">-<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Makanan dan minuman kesukaan.</span></div>
<div class="Bul11" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 22.5pt; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: 22.5pt; text-indent: -9.0pt;">
<span style="font-family: "Tahoma","sans-serif"; font-size: 12pt; line-height: 150%;">-<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Lama menginap.</span></div>
<div class="Bul11" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 22.5pt; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo2; tab-stops: 22.5pt; text-indent: -9.0pt;">
<span style="font-family: "Tahoma","sans-serif"; font-size: 12pt; line-height: 150%;">-<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Tanggal lahir.</span></div>
d.<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Mengalokasikan kamar (allocating the guest room).</span>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Kamar yang sudah dipesan harus dialokasikan sesuai
dengan permintaan tamu, mengalokasikan kamar dengan mempertimbangankan berbagai
hal antara lain; profil tamu, permintaan khusus tamu, jumlah dan tipe kamar
yang dipesan oleh tamu rombongan, tamu VIP dialokasikan atas persetujuan atasan,
informasi dari departemen lain tentang kamar hotel.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -13.5pt;">
<span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;"><span style="font: 7pt "Times New Roman";"></span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">e. Memastikan dan menindak lanjuti pemesanan kamar
yang tidak pasti.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Pemesanan kamar yang tidak pasti seperti waiting
list atau kamar yang dipesan tanpa ada jaminan pembayaran ditindaklanjuti kepada
bagian yang terkait sehingga data yang ada selalu akurat.</span></div>
f.<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Menyusun dan mendistribusikan daftar kedatangan
kepada departemen yang terkait.</span>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Daftar kedatangan tamu disusun secara benar dan
didistribusikan kepada departemen lain sebagai informasi tentang jumlah tamu
dan berguna untuk mempersiapkan pelayanan kamar dan pelayanan lainnya secara
baik.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -13.5pt;">
<span style="font-family: Wingdings; font-size: 12pt; line-height: 150%;">g.<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Menginformasikan tentang permintaan khusus kepada
staf atau departemen yang terkait.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 13.5pt; margin-right: 0in; margin-top: 0in; text-align: justify;">
<span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;">Permintaan khusus yang diterima oleh receptionist
harus segera di informasikan kepada departemen terkait, sehingga pada saat
kedatangan tamu di hotel seluruh permintaan yang diinginkan oleh tamu dapat
dipenuhi.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<ol start="2" style="font-family: "Trebuchet MS",sans-serif; margin-top: 0in;" type="1">
</ol>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-77310699021840974812011-11-08T07:13:00.000-08:002011-11-15T05:28:42.667-08:00Tugas untuk Mahasiswa PBU NTT-Senin(14 Nop 2011)<div style="color: black; font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;">Petunjuk pengerjaan tugas.</span></div>
<div style="color: black; font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;">* Tugas ini adalah tugas individu, tugas dikumpulkan paling lambat hari Kamis(17 Nop).</span></div>
<div style="color: black; font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;"><span style="font-family: "Trebuchet MS",sans-serif;">* Tulis referensi yang anda gunakan dalam menyelesaikan tugas ini.</span></span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<br /></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;"><br /></span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;">1. Carilah & jelaskan arti dari gloseri/istilah-istilah yang terkait dengan bagian reservasi, minimal 15 kata.</span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;">2. Tidak semua hotel menerapkan SOP yang sama ketika penanganan pemesanan kamar,anda diminta untuk mencari SOP yang berbeda dengan SOP yang anda sudah pelajari, SOP yang anda harus cari antara lain:</span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;"> a. Pemesanan kamar untuk tamu individu.</span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;"> b. Pemesanan kamar untuk tamu VIP.</span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;"> c. Pemesanan kamar untuk tamu rombongan.</span></div>
<div style="font-family: "Trebuchet MS",sans-serif;">
<span style="font-size: small;"> d. Pembatalan pemesanan kamar. </span></div>
<br />
<br />
<br />
<br />Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-61845815098938194392011-11-08T06:34:00.001-08:002011-11-15T05:29:05.960-08:00Latihan untuk Mahasiswa PBU NTT- Senin(14 Nop 2011)<div style="font-family: Georgia,"Times New Roman",serif;">
Petunjuk pengerjaan latihan.</div>
<div style="font-family: Georgia,"Times New Roman",serif;">
<br /></div>
<div style="font-family: Georgia,"Times New Roman",serif;">
* Sebelum mengerjakan tugas anda harus memahami materi yang terkait dengan pemesanan kamar bagi tamu rombongan. </div>
<div style="font-family: Georgia,"Times New Roman",serif;">
<br /></div>
<div style="font-family: Georgia,"Times New Roman",serif;">
* Latihan ini kerjakan didalam blog anda, khusus untuk pengisian formulir dikumpulkan hari Kamis(17 Nop).</div>
<div style="font-family: Georgia,"Times New Roman",serif;">
* Setelah membuat surat pemesanan kamar, anda kemudian mengisi formulir
reservasi serta group information yang tersedia di lab Front Office. </div>
<div style="font-family: Georgia,"Times New Roman",serif;">
<br /></div>
<div style="font-family: Georgia,"Times New Roman",serif;">
<br /></div>
<div style="font-family: Georgia,"Times New Roman",serif;">
Latihan 1. </div>
<div style="font-family: Georgia,"Times New Roman",serif;">
Buatlah contoh surat pemesanan kamar untuk tamu rombongan (minimal kamar yang dipesan sebanyak 10 kamar, minimal tamu 15 orang, rombongan berasal dari sebuah biro perjalanan, biro perjalanan akan menanggung biaya kamarnya saja.</div>
<div style="font-family: Georgia,"Times New Roman",serif;">
<br /></div>
<div style="font-family: Georgia,"Times New Roman",serif;">
<br /></div>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-47235017920819559852011-11-08T06:13:00.000-08:002011-11-08T15:39:53.165-08:00Pemesanan Kamar Bagi Tamu Rombongan<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;">Prosedur
penanganan permintaan kamar untuk tamu rombongan:</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">1.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Mencatat semua
permintaan secara lengkap sesuai dengan permintaannya </span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">2.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Memberikan
konfirmasi secepatnya tentang status permintaannya.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">3.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Memberikan
informasi/laporan kepada departemen lain terutama Sales manager dan Food Beverage
Manager.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">4.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Menghubungi
pihak pemesan kamar untuk memastikan pemesanan kamarnya dalam jangka waktu <span style="background: none repeat scroll 0% 0% yellow; color: black;">60, 30, 20 hari sebelum
kedatangannya</span><span style="color: black;">.</span></span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">5.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">30 hari sebelum
tamu rombongan datang minimal sudah diterima daftar nama tamu yang akan
menginap.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">6.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Dua minggu
sebelumnya beberapa informasi sudah diterima:</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 61.5pt; text-align: justify; text-indent: -0.25in;">
<span style="font-size: 12pt; line-height: 150%;">-<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Daftar nama
tamu (rooming list) beserta nama pimpinan rombongan.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 61.5pt; text-align: justify; text-indent: -0.25in;">
<span style="font-size: 12pt; line-height: 150%;">-<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span><span style="font-size: 12pt; line-height: 150%;">Rincian acara
dan permintaan yang berhubungan dengan makanan dan minuman.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 61.5pt; text-align: justify; text-indent: -0.25in;">
<span style="font-size: 12pt; line-height: 150%;">-<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Waktu/jam
kedatangan dan keberangkatannya dari hotel.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 61.5pt; text-align: justify; text-indent: -0.25in;">
<span style="font-size: 12pt; line-height: 150%;">-<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Masalah
pembayaran.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 61.5pt; text-align: justify; text-indent: -0.25in;">
<span style="font-size: 12pt; line-height: 150%;">-<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Permintaan
khusus yang perlu dipersiapkan. </span></div>
<div class="MsoBodyText2" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin-bottom: 0in;">
<br />
<span style="font-size: 12pt; line-height: 150%;">Beberapa hal yang perlu
diperhatikan bila menerima pemesanan untuk tamu rombongan:</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 23.25pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">1.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Semua permintaan
harus dijawab dan dicatat secara lengkap sesuai dengan permintaannya di dalam
reservation form.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 23.25pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">2.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Front Office
Manager harus memberikan informasi kepada FB Manager terutama yang berhubungan
dengan masalah pengaturan makanan dan minuman yang dibutuhkan oleh tamu
rombongan tersebut.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 23.25pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">3.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Masalah harga
(harga kamar, makanan dan minuman harus dibicarakan sebelumnya dengan sales
manager atau General Manager.</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 23.25pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">4.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Harus
ditentukan jumlah kamar yang akan diberikan tanpa bayar (complimentary rooms).</span></div>
<div class="MsoNormal" style="color: black; font-family: Georgia,"Times New Roman",serif; line-height: 150%; margin: 0in 0in 0in 23.25pt; text-align: justify; text-indent: -19.5pt;">
<span style="font-size: 12pt; line-height: 150%;">5.<span style="-moz-font-feature-settings: normal; -moz-font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><span style="font-size: 12pt; line-height: 150%;">Masalah pembayaran
harus ditentukan dan disetujui oleh FOM, apabila pembayaran akan ditagihkan
kepada perusahaan harus dibicarakan terlebih dahulu dengan bagian Accounting.</span></div>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com0tag:blogger.com,1999:blog-3143114051106802448.post-25377803382280977582011-11-08T06:11:00.001-08:002011-11-08T15:20:13.400-08:00Memperbaharui Reservasi<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in;">
<b><span style="font-size: 12pt; line-height: 150%;">Pembatalan pemesanan kamar (Cancellation).</span></b></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify; text-indent: 0.5in;">
<span style="font-size: 12pt; line-height: 150%;">Pembatalan
yang dilakukan oleh pihak pemesan, bahwa mereka tidak jadi menginap di hotel,
hal tersebut dilakukan sebelum waktunya tiba. Adapun prosedur yang harus
dilakukan adalah:</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> a. Mengambil data pemesanan yang telah
dilakukan.</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin: 0in 0in 0in 27pt; text-align: justify; text-indent: -27pt;">
<span style="font-size: 12pt; line-height: 150%;"> b. Mengisi formulir pembatalan dengan
lengkap (alasan, orang yang melakukan pembatalan, no telp) </span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> c. Mencoret slip pemesanan kamar.</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> d. Hapus pada tabel pemesanan kamar (reservation
chart).</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> e. Simpan kembali pada arsip.</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in;">
<br /></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in;">
<b><span style="font-size: 12pt; line-height: 150%;">Amendement reservation (Perubahan pemesanan
kamar).</span></b></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;">Perubahan pemesanan
kamar oleh karena sesuatu hal pemesanan kamar yang telah diterima terjadi
perubahan dari yang telah disetujui. Adapun prosedur nya adalah:</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> a.
Mengambil data pemesanan yang telah dilakukan.</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> b. Mengisi perubahan dalam formulir
perubahan pemesanan. </span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> c. Membuat perubahan pada slip pemesanan
kamar.</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> d. Merubah data pada reservation chart.</span></div>
<div class="MsoNormal" style="font-family: "Trebuchet MS",sans-serif; line-height: 150%; margin-bottom: 0in; text-align: justify;">
<span style="font-size: 12pt; line-height: 150%;"> e. Menyimpan pada arsip sesuai dengan
perubahan pada tanggal tiba yang baru. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><span style="font-family: "Candara","sans-serif"; font-size: 12pt; line-height: 150%;"></span></b></div>Anonymoushttp://www.blogger.com/profile/14247275261668364363noreply@blogger.com1